Support

At FreshBet we make support straightforward and personal — real people standing by to fix account questions, sort out payments, or walk you through game rules. Reach out the way you prefer: live chat for instant help, email for detailed requests, or phone callbacks for direct conversation. Our goal is to get you back to playing with confidence, quickly and clearly.

One-touch contact: chat, email, phone

Live chat: available from the site 24/7 for immediate assistance. Expect a response in under a few minutes for most issues — perfect for time-sensitive questions about deposits, bonus activation, or session troubles.

Email: drop a message to support@fresh-bet.com for anything that needs records or attachments. Typical turnaround is within 12–24 hours; complex cases may take a bit longer, and you’ll always get an update while our agents investigate.

Phone support: local numbers and callback options are listed in your account area so you can speak with a specialist when you prefer. Callbacks are usually handled within minutes during our round-the-clock service windows.

Quick answers at your fingertips

If you want to solve something right away, check the Help Center and FAQs before contacting support. The knowledge base covers deposits and withdrawals, verification steps, bonus rules (including activation and wagering), game eligibility, and troubleshooting for common technical issues. Clear, step-by-step articles save time — but if you don’t find what you need, our team will jump in.

Payments, promotions, and account issues — we know the details

Our agents are trained across the platform: crypto and fiat payments (Bitcoin, Bitcoin Cash, Ethereum, Visa, MasterCard, Bank Wire and more), bonus mechanics, and security checks. Whether it’s a payout query, document verification, or questions about ongoing offers like the 100% up to $/€1500 welcome package, support handles each case with care and a focus on resolution timelines. If a promotion is time-limited, let us know right away so we can advise on eligibility or required activations.

Clear, courteous, and accountable support

Expect friendly communication, transparent next steps, and follow-ups until the issue is closed. If a problem requires specialist review, we’ll provide an estimated timeline and keep you informed. We treat account and transaction matters with priority and the same safety standards we expect for our own operations.

Ready when you are

Contact us through the chat icon on the site, email support@fresh-bet.com, or request a callback from your account. We’re here 24/7 to help you with questions large or small — reach out and let us make it right.